Shipping Policy
Last Updated: October 2, 2026
At Gomroo, we work to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
During high-demand periods, promotions, holidays, or unexpected circumstances, processing may take longer.
2. Shipping Time
Estimated delivery time:
Standard Shipping: [5 to 7 business days]
Delivery estimates begin after your order has been processed and shipped.
Delivery times are estimates and are not guaranteed unless specifically stated otherwise.
3. Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the carrier receives the package.
4. Shipping Address
Please make sure your shipping address is correct before completing your purchase.
If you notice an incorrect address, contact us as soon as possible at:
[CUSTOMER SUPPORT EMAIL]
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
5. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If the tracking information indicates that the package has been delivered but you cannot locate it, please contact the carrier and then contact us for assistance.
We will work with you to investigate delivery issues.
6. Shipping Delays
Unexpected delays may occur because of weather, carrier disruptions, holidays, high order volume, customs or other circumstances outside our control.
If we learn that an order cannot be shipped within the timeframe promised, we will provide appropriate notice and available options in accordance with applicable law.
7. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any applicable taxes or additional charges will be shown where required.
8. International Shipping
At this time, we ship to:
[UNITED STATES ONLY / LIST COUNTRIES]
If international shipping is offered, customers may be responsible for applicable customs duties, taxes, or fees unless otherwise stated at checkout.
9. Contact
For shipping questions, contact:
[CUSTOMER SUPPORT EMAIL]
Please include your order number when contacting us about an existing order.