Refund & Returns Policy

At Gomroo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we're here to help.

1. 30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition

  • In the original packaging, when applicable

  • Free from damage caused by misuse or improper handling

  • Accompanied by your order number or proof of purchase

2. Items That Cannot Be Returned

For health, hygiene, safety, or other practical reasons, certain products may not be eligible for return.

These may include:

  • Used pet products

  • Personalized or customized products

  • Final-sale items

  • Products that cannot be resold due to hygiene or safety concerns

  • Items damaged through misuse, neglect, or improper care

Any product-specific restrictions will be stated on the relevant product page.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

  • Photos of the shipping packaging, if applicable

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact our customer support team at:

[CUSTOMER SUPPORT EMAIL]

Please include your order number and the reason for your return.

Please do not send your order back before receiving return instructions from our support team.

5. Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise stated.

If the product is defective, damaged during delivery, or we sent the wrong item, we will work with you regarding the applicable return shipping costs.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be issued if an item is returned with missing parts, damage, signs of use, or other conditions that reduce its resale value.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests, but an order cannot always be cancelled once it has entered processing or has already shipped.

9. Exchanges

We may offer exchanges for eligible products depending on availability.

If you would like to request an exchange, contact us at:

[CUSTOMER SUPPORT EMAIL]

10. Late or Missing Refunds

If you have been approved for a refund but have not received it, please:

  1. Check your bank or payment account.

  2. Contact your payment provider.

  3. Contact us if the refund still has not appeared.

We will be happy to help investigate the issue.

11. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Gpmroo
Email:

We are happy to assist you with your order and return questions.